Terms & Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the Embroidery Express website (the “Website”) and engaging our embroidery services. These Terms outline the rights and obligations between you (“Customer,” “User,” or “You”) and Embroidery Express (“we,” “us,” or “our”). By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with these Terms, please refrain from using our Website and services.

1. General

  • Embroidery Services: Embroidery Express offers customized embroidery services on various clothing items, as outlined on our Website. We reserve the right to refuse any order we deem inappropriate, offensive, or violates applicable laws or regulations.
  • Modifications: We reserve the right to modify, update, or replace any part of these Terms at our discretion. It is your responsibility to review these Terms periodically for any changes. Continued use of the Website and services after any modifications constitutes acceptance of the revised Terms.

2. Orders and Payment

  • Order Placement: To place an order, you may either bring your own clothing items or purchase from our available selection on the Website. Orders are subject to acceptance by Embroidery Express, and we reserve the right to refuse any order at our discretion.
  • Design Approval: Before proceeding with embroidery, we will provide you with digital proof of the design for your approval. You are responsible for carefully reviewing and confirming the design, including spelling, colors, and placement. Once you approve the design, changes may not be possible, and you will be solely responsible for any errors or inaccuracies.
  • Order Completion: The turnaround time for order completion varies from 1 day to 3 weeks from the date of design approval, depending on the volume and rush status. We do not guarantee delivery or completion dates and are not liable for any loss or damages resulting from delays.

3. Customer Obligations

  • Design Ownership and Rights: By submitting a design to Embroidery Express, you represent and warrant that you have all necessary rights, permissions, and licenses to use and reproduce the design. You retain ownership of the design but grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display the design solely for the purpose of fulfilling your order.
  • Prohibited Content: You agree not to submit any designs or content that infringe upon the intellectual property rights of others, violate any laws or regulations, or contain offensive, discriminatory, or inappropriate material. We reserve the right to refuse any design or content we deem objectionable or violating these Terms.
  • Accuracy of Information: You are responsible for providing accurate and complete information when placing an order, including your contact details, shipping address, and design specifications. We are not liable for any consequences arising from inaccurate or incomplete information provided by you.
  • Indemnification: You agree to indemnify, defend, and hold harmless Embroidery Express and its affiliates, directors, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to your use of the Website, services, or violation of these Terms.

4. Intellectual Property

  • Embroidery Express Intellectual Property: The Website and all related content, including text, graphics, logos, designs, and images, are the property of Embroidery Express and protected by intellectual property laws. You may not reproduce, modify, distribute, or exploit any content from the Website without our prior written consent.
  • User Content: By submitting any content to the Website, such as reviews, testimonials, or comments, you grant Embroidery Express a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display the content for promotional and marketing purposes.

5. Limitation of Liability

  • Disclaimer of Warranties: The Website and services are provided on an “as is” and “as available” basis without any warranties or representations, express or implied. We make no guarantees regarding the accuracy, reliability, timeliness, or performance of the Website or services.
  • Limitation of Liability: To the maximum extent permitted by law, Embroidery Express and its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or services, even if advised of the possibility of such damages.

6. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Embroidery Express is based. Any legal action or proceeding arising out of or relating to these Terms shall be exclusively brought in the courts of that jurisdiction.

7. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.

8. Entire Agreement

These Terms constitute the entire agreement between you and Embroidery Express regarding the use of the Website and services, superseding any prior agreements or understandings.

9. Contact Us

Please contact our customer support team for assistance if you have any questions or concerns regarding these Terms and Conditions.