Privacy Policy

At Embroidery Express, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website or utilize our embroidery services. You consent to the practices described in this Privacy Policy by accessing our website or using our services.

1. Information We Collect

  1. Personal Information: We may collect personal information from you when you place an order, or contact us for assistance. This may include your name, email address, phone number and shipping addresses, and any other information you provide to us.
  2. Usage and Technical Information: When you visit our website, we may automatically collect certain information about your device, browser, and usage patterns. This may include your IP address, browser type, referring website, pages visited, and the duration of your visit. We may also use cookies or similar technologies to enhance your browsing experience and collect this information.

2. How We Use Your Information

  • Order Processing and Fulfillment: We use your personal information to process and fulfill your orders. This includes verifying your identity, and providing customer support related to your purchase.
  • Communication: We may use your contact information to communicate with you regarding your orders, provide order updates, respond to your inquiries, and send important notices about our services.
  • Personalization and Marketing: With your consent, we may use your information to personalize your shopping experience, recommend products or promotions that may interest you, and provide tailored marketing communications. You have the option to unsubscribe from these communications at any time.
  • Improving Our Services: We analyze usage and technical information to understand how our website is used, diagnose technical issues, and improve the functionality and performance of our services. This helps us enhance your experience and ensure the security and integrity of our platform.

3. Information Sharing and Disclosure

  • Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our business, fulfilling orders, analyzing data, or providing customer support. These service providers have access to your personal information only to the extent necessary to perform their functions and are obligated to protect the confidentiality and security of your information.
  • Legal Compliance and Protection: We may disclose your personal information when required by law, regulation, legal process, or governmental request. We may also disclose your information to protect our rights, enforce our terms and conditions, investigate potential fraud or security threats, or comply with a court order or other legal obligations.

4. Data Security

  • Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure socket layer technology (SSL), and regular security audits.

5. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove such information from our systems.

6. Changes to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or handling your personal information, please email us at